Digital Experience Platform Problems: Real User Complaints | BigIdeasDB

"Create a flexible subscription model with month-to-month options and transparent refund policies. Integrate more customizable features in the CMS, ensuring easy editing and enhanced multimedia support. Enhance customer support through direct lines of communication and proactive service. Ensure a mobile-friendly platform optimizing loading times and usability."

Users express frustration over inflexible billing policies, lack of refund options for early cancellations, high costs associated with apps and services, missing features for customization and design, and slow or limited support for technical issues.

"Develop a more user-friendly DXP with a customizable interface that addresses the complexity users currently face, adds necessary features identified as missing in reviews (like video embedding), and ensures faster performance on various devices. Incorporating AI-driven onboarding and support could help ease the learning curve. Provide extensive documentation and responsive support to mitigate current issues."

Users experience frustration with the complexity of the interface, lack of critical features, technical limitations such as slow performance, and a steep learning curve requiring extensive training. The variability in user needs across different teams is also not being adequately met.

"A potential solution could involve developing an enhanced version of DevHub with a more streamlined, modernized UI and improved integration capabilities. This could also include built-in tutorials and a robust user community to support new users effectively. Incorporating AI-driven features for data collection and analysis could help users to create more intelligent and customized websites."

The primary pain points include a need for improved user interface design, inadequate integrations with other platforms, difficulty in navigation for new users, and a lack of comprehensive community support for training. These affect the ease of use and onboarding, particularly for smaller businesses and beginners.

"To address these pain points, a user-centered redesign of the CMS interface is needed, incorporating intuitive navigation, streamlined content editing processes, and enhanced documentation for users. A tiered support model could enable self-service options, reducing reliance on customer service for common tasks. Additionally, integrating multilingual support could cater to a broader market. Incorporating a feedback loop for users to report issues and suggestions directly within the platform would foster continuous improvement."

Key issues include a lack of user-friendliness, inefficient navigation, slow response times for feature requests, and a steep learning curve that hinders productivity. Users report difficulties in finding features, making updates, and often rely heavily on technical support, which detracts from the expected autonomy of a DXP.

"Develop a centralized multilingual content management module allowing bulk uploads and updates across multiple language versions simultaneously. Features could include automated workflow triggers for new content approvals, real-time collaboration tools, and intuitive UI for translation management. Integration with existing platforms must be seamless, particularly for globally-focused companies."

Digital marketing teams working in companies managing multilingual content face overwhelming manual processes, spending upwards of 10 hours per week on content updates and translations. The absence of bulk action capabilities results in missed opportunities for efficient market engagement and leads to a delay in project launch timelines, impacting overall revenue by thousands of dollars.