Other Content Problems: Real User Complaints in 2025 | BigIdeasDB
Analysis of 15+ real complaints about content management tools from G2 reviews. See critical issues with customization, performance, and user experience.
Content management and document handling tools promise to streamline how teams create, organize, and share information. Yet based on analysis of G2 reviews across 15+ platforms in December 2025, users consistently struggle with fundamental problems that vendors haven't solved. These aren't niche edge cases—they're recurring failures affecting teams from startups to enterprises.
The complaints span file sharing platforms, CMS solutions, document managers, and specialized content tools. Common themes emerge: platforms that sacrifice security for simplicity, interfaces so complex they require constant training, and performance issues that turn simple tasks into frustrating bottlenecks. Users aren't asking for revolutionary features—they want basic functionality that actually works.
What makes these problems particularly revealing is their consistency across different tools and price points. Whether it's a $10/month file sharing service or an enterprise CMS, users face similar core issues: limited customization preventing brand differentiation, poor mobile support forcing desktop-only workflows, and inadequate technical support leaving teams stranded during critical implementations.
What Users Are Saying
"Develop a more flexible and highly customizable CMS solution that combines ease of use with extensive design options. This solution should integrate advanced SEO tools, customizable templates, and advanced features that facilitate brand expression without extensive coding knowledge. Additionally, consider embedding a user-friendly interface that simplifies onboarding and content management tasks."
Users experience limitations in customization and flexibility in design, hindering the establishment of a unique brand image. While the SEO tools and usability support basic functionalities, the lack of advanced customization options may restrict organizations from using the platform effectively in a highly competitive environment.
"Design a robust content management system that enhances user interactions by focusing on integrating advanced AI support, personalized onboarding experiences, and functionalities that extend beyond just new hire questions, such as long-term engagement and retention strategies."
Users appreciate the automated responses for new hires but express a lack of critical feedback, indicating a void in understanding user needs beyond initial onboarding. There are potential gaps in addressing deeper content management functionalities.
"Develop a comprehensive document management solution that includes multilingual document conversion and enhanced technical support options. Leverage AI-based support tools and integrate seamless documentation features into existing workflows to reduce user frustration. Create an intuitive user interface designed for effortless onboarding and training."
Users experience limitations related to language conversion and technical support, which impacts user satisfaction and overall efficiency.
"Develop an enhanced version of Scaffolding Forms & Templates that focuses on intuitive user experience, streamlined onboarding processes, and advanced customization options. Consider features such as interactive tutorials, user-customized templates, and improved integration with other Atlassian tools."
Users express frustration over the ongoing learning curve and the necessity for continuous improvement of functionality, highlighting that the tool does not currently solve any pressing problems for them, thus indicating a significant gap in addressing user needs.
"Develop a file sharing solution that integrates secure sharing features, such as password protection, end-to-end encryption, and enhanced user control over file access. Consider partnerships with cybersecurity providers to bolster trust and safety."
Users are dissatisfied with the current file sharing mechanism, which lacks strong security features like password protection, limiting usability and trust in sharing files.
Key Patterns & Insights
These complaints reveal a three-way collision: vendors prioritizing feature breadth over core functionality depth, enterprise needs clashing with consumer-grade security models, and the persistent failure to deliver mobile-first experiences in an increasingly distributed work environment.
Deep Analysis & Opportunities
The trend data from December 2025 shows security and customization complaints intensifying quarter-over-quarter, particularly among mid-market companies (50-200 employees). While file sharing platforms added collaboration features throughout 2025, basic security gaps persist—password protection and ...
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