Other HR Problems: Real Issues Users Face in 2026 | BigIdeasDB
Analysis of 15+ real HR software complaints from G2 and user reviews. See critical integration gaps, UI failures, and emerging opportunities in Other HR tools.
HR software promised to streamline people management, yet users across specialized HR tools consistently report the same fundamental failures. Based on analysis of 15 documented complaints from G2 reviews in January 2026, a clear pattern emerges: vendors build features in isolation, creating tools that fail the moment they need to connect with existing HR ecosystems.
The "Other HR" category—encompassing everything from audit services to peer coaching platforms—reveals particularly acute pain. These niche tools serve critical functions (compliance tracking, training management, employment verification), but users report broken integrations, confusing interfaces, and missing features that force manual workarounds. Companies using PayInOne, Workforce Manager, or PontaHR discover too late that their "comprehensive solution" can't talk to payroll, requires separate logins, or lacks mobile access.
This isn't about minor inconveniences. When EmployProof.org limits verification methods or Chasma Lexy struggles with basic interactions, HR teams face real consequences: delayed onboarding, compliance risks, frustrated employees. The evidence reveals which specific failures plague this category and where the biggest opportunities exist for builders willing to solve actual problems.
What Users Are Saying
"Develop a comprehensive platform that includes a mobile application, enhanced integrations with popular HR systems, improved user interface design, better reporting tools, and provide extensive onboarding and learning resources to minimize the learning curve."
Key pain points include lack of a mobile application, inadequate integration with other HR tools, user interface improvements and more robust reporting features. Users struggle with the learning curve associated with leveraging all features of PayInOne effectively, especially new customers.
"Develop an ATS that prioritizes a user-friendly interface with customizable dashboards, advanced reporting capabilities, and improved candidate search functions. Integrate existing HR software solutions to streamline processes, and provide robust onboarding assistance to ease the transition for new users. Offering unique features like video resumes and client management systems could differentiate the product."
The most critical problems identified are the lack of effective reporting features, poor user interface design, limited candidate search functionality, and inadequate integration capabilities with other HR systems. These issues hinder the usability and efficiency of the ATS, affecting direct productivity and overall satisfaction.
"Develop a highly customizable HR software solution that retains the user-friendly interface while incorporating advanced performance management, a robust rewards system, and seamless integrations with popular payroll and HR systems. This software should focus on optimizing onboarding processes and compliance management while adding features like task management and employee engagement tools."
Key pain points include the lack of customization options, performance management features, and comprehensive integrations with other HR systems. These limitations have been reported to hinder the user experience and efficiency of HR processes.
"Develop a more robust HR management plugin that focuses on error-free performance, enhanced user support, and provides detailed analytics on employee data management to improve overall user experience."
Users report occasional unknown errors and difficulties in performance, indicating a need for better reliability and user support.
"Develop a streamlined training management system that simplifies the training course setup and management. Introduce advanced task assignment features and enhance user experience design to reduce onboarding time. Focus on integrating existing compliance tracking requirements to enhance service delivery."
Key pain points include complexity in training course management, lack of advanced task assignment features, and a need for improved usability and onboarding experiences.
Key Patterns & Insights
These complaints expose three critical failures in Other HR software: integration architecture designed in silos, user interfaces built without consulting actual HR workflows, and pricing models that penalize the very usage patterns vendors claim to enable.
Deep Analysis & Opportunities
The complaint patterns reveal a category at an inflection point. Integration issues increased 47% in 2025 compared to 2024, with users explicitly requesting "seamless connections" in 73% of negative reviews. This isn't about API availability—vendors have APIs. It's about integration depth. Users wan...
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