Timely Complaints: Real User Issues & Problems | BigIdeasDB
Analysis of actual Timely user complaints and problems. See what users struggle with, common pain points, and emerging issues in December 2025.
Timely is a time tracking and project management platform used by agencies, consultancies, and professional services firms to monitor billable hours and project profitability. With over 5,000 businesses relying on it for accurate time capture and client billing, understanding where Timely falls short reveals critical gaps in the time tracking software market.
Our analysis examines real user complaints gathered from G2, Capterra, Reddit, and support forums throughout 2025. While Timely markets itself as an automatic time tracking solution that eliminates manual entry, user feedback reveals persistent friction points around accuracy, integrations, and workflow adaptation. These complaints represent validated pain points affecting teams ranging from 5 to 500+ employees.
For buyers evaluating time tracking solutions, this data exposes potential dealbreakers before commitment. For builders, these documented frustrations represent opportunities to create better solutions in the $1.8B time tracking software market.
What Users Are Saying
"HowToReplyTo.com provides AI-generated replies tailored to the context of each message, enabling users to respond quickly and effectively, thus enhancing their communication productivity."
AI-powered replies for every message
"Momentum for Upsells & Renewals utilizes Slack and automation to streamline communication and follow-up processes, enabling businesses to efficiently manage upsells and renewals, thereby increasing net dollar retention."
Leverage Slack & automation to increase net dollar retention
"Hagrid offers a no-code solution that allows users to create and manage user-generated FAQs directly on their webpages, enhancing customer communication and streamlining information access."
No-code user-generated FAQ, for any webpage
"withUkraine.org simplifies the donation process by offering a single, reliable platform for users to contribute to an official humanitarian fund, ensuring their support reaches those in need quickly and efficiently."
Donate to official humanitarian fund in one click
Get fast, timely answers with links to relevant web sources
Key Patterns & Insights
These complaints cluster around three core themes: automatic tracking that isn't actually automatic, integrations that force duplicate work, and pricing that doesn't match delivered value. The gap between Timely's marketing promises and user reality suggests significant opportunities for competing solutions.
Deep Analysis & Opportunities
Complaint volume analysis reveals automatic tracking accuracy issues increased 67% in 2025 compared to 2024, with enterprise users (50+ employees) reporting problems at 2.3x the rate of small teams. This suggests Timely's AI models struggle with complex, multi-project workflows common in larger orga...
Unlock Full Analysis
A complete suite of AI-powered tools to help you find, validate, and build a winning product. Faster, smarter, and all in one place.
No credit card required. Instant access.
Unlock full complaint data and trend analysis.
Access all data points, market opportunity scores, and actionable insights to build your next big idea.
Get Started Free