Canceling & refunds

Canceling your subscription

You can cancel at any time. Canceling stops future charges; you keep access for the period you have already paid for. Manage the cancellation from the account and billing area of your dashboard or the Stripe customer portal.

1. 1

   Open account and billing

   Go to the account and billing area of your dashboard.

2. 2

   Open the Stripe portal

   Open the Stripe customer portal from the billing area.

3. 3

   Cancel your plan

   Choose to cancel your subscription. Future charges stop.

4. 4

   Confirm

   Stripe confirms the cancellation and shows when your current access ends.

What happens after you cancel

Canceling is not the same as losing access straight away. Your plan stays active until the end of the period you have already paid for, so a paid feature you rely on keeps working through that date. After it ends, your account moves to the Free tier rather than being deleted, so your account and the work tied to it remain.

• Future charges stop as soon as you cancel.
• You keep your paid tier through the end of the current period.
• After that, your account moves to the Free tier.
• Your projects and research stay tied to your account.

Requesting a refund

If you believe you are due a refund, contact support and describe your situation. Include your account email and the specific charge so the team can look into it quickly. See Contact support for every way to reach us.

Refunds are handled case by case by the support team rather than through an automatic setting, so the fastest path is to reach out directly and explain what happened. To help the team resolve it quickly, mention when the charge occurred, which plan and billing cycle it was for, and what you would like done. The team will review your request and follow up.