Contact support

Ways to reach us

• In-app chat - open the chat widget inside the app for the fastest response.
• Support email - write to ompatel@om.bigideasdb.com, especially for billing or account questions.
• Discord community - join at discord.gg/AyexVev452 to ask questions and share what you are building.
• Help center - browse documentation and guides at /help.

Choosing the right channel

Each channel suits a different kind of question, so picking the right one usually gets you a faster, clearer answer. As a rule, use in-app chat for quick, in-the-moment questions, email for anything tied to your account or payment, Discord to talk with other builders, and the help center when you would rather find the answer yourself.

• In-app chat - quick how-to questions, small blockers, and anything you want answered while you work.
• Email - billing, invoices, refunds, cancellations, and anything specific to your account.
• Discord - sharing what you are building, comparing notes, and community questions.
• Help center - self-serve guides and documentation you can read at any time.

Getting help faster

To speed things up, tell us your account email, what you were trying to do, and what happened instead. For billing questions, include the specific charge or invoice. Screenshots always help.

1. 1

   Pick a channel

   Use in-app chat for quick questions or email for account and billing matters.

2. 2

   Describe the issue

   Share your account email, what you expected, and what actually happened.

3. 3

   Add detail

   Attach screenshots and, for billing, the charge or invoice in question.