Billing & invoices

How billing works

Paid plans are billed through Stripe on the cycle you choose. Monthly and yearly billing are both available, and yearly saves versus paying monthly. Because Stripe handles payment, your card details are stored with Stripe rather than on our servers.

Your plan renews automatically at the end of each cycle using the card on file, so there is nothing to do to stay active. A monthly plan renews each month and a yearly plan renews once a year, each on the date you first subscribed. If a renewal charge does not go through, Stripe will retry it, so keeping a valid card on file is the simplest way to avoid any interruption.

Finding your invoices and receipts

Invoices and receipts are available through the Stripe customer portal, which you open from the account and billing area of your dashboard. From the portal you can view your billing history, download individual invoices, and update your payment method.

• Download past invoices and receipts as PDFs.
• See upcoming charges and your renewal date.
• Update the card or payment method on file.
• Review your full billing history in one place.

Adding business details to invoices

If you are expensing BigIdeasDB or claiming it as a business cost, you can add the details your finance team needs directly in the Stripe customer portal. Stripe lets you set a billing name, company name, address, and, where applicable, a tax or VAT number, and those details appear on the invoices you download.

1. 1

   Open the portal

   Open the Stripe customer portal from the account and billing area of your dashboard.

2. 2

   Edit billing information

   Update your billing name, company name, and address in Stripe's billing details.

3. 3

   Add a tax number

   Add a tax or VAT number if your business needs it on the invoice.

4. 4

   Download the invoice

   Download the invoice as a PDF with your business details included.